Contact us
Introduction
Find out who to contact at DOC and how to give us feedback.Our website has information and maps for parks and reserves, tracks, hunting, huts and campsites.
Search our parks and recreation pages for places to go and things to do.
Check alerts on web pages to find out if the site is open or closed, or view our alerts pages.
To contact DOC about a site, check the contact details on the relevant web page.
Contact an office or visitor centre
You can contact an office or visitor centre directly.
Make a general enquiry
We have an email address for all queries. Email: enquiries@doc.govt.nz.
Online form
Make your general enquiry online by filling out our short form.
Postal address
Whare Kaupapa Atawhai / Conservation House
PO Box 10420
Wellington 6143
Identify a species
DOC doesn't identify plant or animal species or need images of them.
Call 111 for all fire and search and rescue emergencies.
Call the DOC emergency hotline 0800 DOC HOT (0800 362 468) for all other emergencies.
This includes urgent safety concerns or facility damage, sick or injured wildlife, and illegal activity.
If you're Deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call us.
How to contact us about your booking
If you need to contact someone about your booking, email or phone the local DOC visitor centre.
You can also contact us online about:
How to make a booking
General information about bookings can be found on our website.
Damage
Report facility damage by calling 0800 DOC HOT (0800 362 468).
You can also report damage and upload a photo of it online.
Accidents or safety issues
Report non-urgent accidents, near misses or safety issues by:
- phoning the DOC hotline on 0800 DOC HOT (0800 362 468).
- contacting the local DOC office or Visitor Centre - contact details are at the bottom of each track, hut, and campsite web page.
- using our online form.
If there is an emergency that threatens someone’s life, dial 111 first.
If you have found a safety issue with an immediate risk of causing serious injury, phone the DOC hotline on 0800 DOC HOT (0800 362 468).
Report illegal or suspicious activity by calling 0800 DOC HOT (0800 362 468).
Illegal activity includes:
- illegal whitebaiting
- vandalism of huts and tracks
- removal of plants from reserves
- killing or catching native wildlife
- fishing in marine reserves
- disturbing marine mammals
About your visit
Complete an online survey about your visit to help us improve how we manage conservation areas. The survey takes a few minutes to complete.
Give feedback about your visit
About our website
Complete this short form to give us feedback about the DOC website.
Media
We have an email address for all media enquiries. Email: media@doc.govt.nz.
We provide an after-hours service for breaking news only.
The media and communications team does not provide after hours general information on tracks, huts, weather conditions or to identify a species to the public. Search this website or make a general enquiry.
Official Information Act
You can request information from DOC under the Official Information Act.
We're looking for specific photos to use on our website.
If you're Deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call us.
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