Send your questions and feedback to the most relevant contact to help us get you the best response.

In this section

For enquiries relating to or the Department of Conservation, email or phone the most relevant contact as listed.

Regional enquiries

Contact your local DOC office who can best help you with regional enquiries.

Visitor and information centres can give you advice on the places you are visiting.

Gecko on DOC hat.
Green gecko
Image: © Sabine Bernert

Bookings and permits

Great Walks booking enquiries:

Email or phone 0800 694 732.

Other booking enquiries:

For DOC campsites, huts and lodges booking enquiries, contact the local visitor centre or DOC office at the specific destination.

Concessions and other permits contacts:

See the Apply for permits section

Working and volunteering

Job enquiries:

Volunteering enquiries:

Damage and conservation emergencies

Report conservation emergencies to the DOC emergency hotline 0800 DOC HOT (0800 362 468).

Conservation emergencies include:

  • conservation-related law enforcement (eg, illegal white-baiting, vandalism of huts and tracks, removal of plants from reserves, killing or catching of native wildlife, fishing in marine reserves, disturbing marine mammals)
  • sick or injured wildlife
  • marine mammal stranding (whales and dolphins only)
  • safety watch (damaged and/or unsafe visitor facilities)

Call 111 for all fire and search and rescue emergencies.

Official Information Act requests

See Making an Official Information Act request

Information for school projects 

We can't respond to student requests for information for school projects. Check the frequently asked questions (FAQs), contact your local DOC office, or email

For suggested websites and other sources of information, see our references for biodiversity research.


General enquiries

Make a general enquiry online or contact National Office:

Whare Kaupapa Atawhai / Conservation House
PO Box 10420
Wellington 6143

Note: We do not provide a species identification service. Use for help with identifying a species.

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