Date: 01 August 2012
Guided sea kayaking, Fiordland
The Department of Conservation (DOC) and Tourism Exchange New Zealand (TXNZ) have formed a new partnership to enable live bookings at the DOC Fiordland Visitor Centre in Te Anau.
On 1 October 2012 the DOC Fiordland National Park Visitor Centre in Te Anau will commence live bookings on TXNZ, selling local transport and activity product to walk in customers.
With around 130,000 walk in visitors annually, the Fiordland National Park Visitor Centre is one of the busiest in the country. With the new connection to TXNZ, Visitor Centre staff will now be able to search live availability direct from local tour operator’s reservations system, make a booking, give customers instant confirmation and process payment to the operator on the spot.
“Our aim is to provide a complete service to our customers, offering visitors to conservation areas a high quality and enjoyable experience. If this initiative is successful we would like to roll this model out to other DOC Visitor Centres across the country”, said Jake Downing, DOC Commercial Channel Manager.
“Our Visitor Centre staff are experts on providing information and are excited that they can now fully satisfy the customer’s needs with the ability to book local activities - the demand is definitely there”.
Andrew Wells, of TXNZ said, “My own experience as an outdoor tour operator taught me that there is no better way to grow your business than the burgeoning online opportunities around today. At super low cost, businesses can participate and only pay when a successful booking is made and deposited in their system and bank account. The power of a Visitor Centre like Fiordland selling local activities with live dynamic connections to reservations systems cannot be ignored.”
Jake Downing - DOC Commercial Channel Manager
Ph: 027 652 9017
Christine Officer - DOC Visitor Information Manager
Ph: +64 3 249 8135
Andrew Wells - Tourism Exchange New Zealand (TXNZ)
Ph: 021 339 119