This free online course teaches you how to prepare for working alone, handle unexpected situations, and de-escalate conflict.

What’s the course about?

The course comprises three modules:

  • preparing for working alone (how to consider and reduce risks)
  • when things go wrong (how to handle unexpected situations)
  • de-escalating situations of conflict (how to handle conflict with members of the public and keep yourself safe).

Who is it for?

This course is for DOC team members or volunteers, who spend time working alone. This includes work:

  • out in the field
  • as a hut warden
  • in an office or visitor centre
  • on the road
  • at home.
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