Find out about the DOC Lifetime Pass Card (2013), the terms and conditions of use, and how to order a replacement.
On this page
- What is the DOC Lifetime Pass Card?
- What DOC recreation facilities are covered by the DOC Lifetime Pass Card?
- What are the terms and conditions of the use for the Lifetime Pass Card?
- Who can use the DOC Lifetime Pass Card?
- How do I activate my DOC Lifetime Pass Card?
- How do I use my Lifetime Pass Card? What’s the process?
- What happens if I was issued with a DOC Lifetime Pass in 1997?
- Can I get a replacement card?
- Who do I contact for other general DOC Lifetime Pass Card (2013) enquiries?
What is the DOC Lifetime Pass Card?
The DOC Lifetime Pass Card has been given to all permanent, fixed-term and casual staff employed (and paid through the Jade Payroll System) at DOC as at 2 September 2013, as well as those who left DOC as part of the most recent Delivery Project Management of Change. The pass entitles the authorised cardholder to discounts of up to 100% on a range of DOC’s recreation facilities and also discounts on other DOC products.
What DOC recreation facilities are covered by the DOC Lifetime Pass Card?
The DOC Lifetime Pass Card (2013) can be used by the authorised cardholder to stay for free at the following recreation facilities managed by DOC. The table below shows the DOC recreational facilities and DOC products where the Lifetime Pass Card can be used, and the relevant discount that applies:
| Recreation facility | Discount |
|---|---|
|
Great Walk huts |
100% |
|
Great Walk campsites |
100% |
|
Serviced and standard category huts* * Some exclusions apply – check with a DOC Visitor Centre at the time of booking. |
100% |
|
Campsites at serviced huts |
100% |
|
Backcountry Hut Pass |
100% |
|
Vehicle accessible Conservation Campsites - serviced category |
100% |
|
Vehicle accessible Conservation Campsites - standard category |
100% |
|
DOC Visitor Centre retail product |
20% |
|
Alpine huts |
0% |
|
Front-country booked accommodation including sole occupancy lodges, huts, cabins and cottages |
0% |
|
All third party operated recreational facilities |
0% |
What are the terms and conditions of the use for the Lifetime Pass Card?
Terms
The Lifetime Pass Card entitles the person named on the card to discounts of up to 100% on a range of DOC managed recreation facilities, and also discounts on other DOC products.
- All hut fees including Great Walks are subject to standard booking requirements and availability.
- All campsites next to serviced huts and on Great Walks are subject to standard booking requirements and availability.
- Camping at Conservation Campsites is subject to any standard booking procedures and/or balloting arrangements.
All recreation facilities booked through DOC’s visitor booking systems are subject to any standard booking procedures and availability. DOC staff who have access to the visitor booking systems and DOC Visitor Centre staff who wish to use their Lifetime Pass Card are not permitted to make a booking for themselves and must ask a colleague to make a booking on their behalf.
Conditions
To obtain any of the above discounts available to Lifetime Pass cardholders, the authorised cardholder must present their card to a DOC staff member, along with a current form of identification at the time of booking or purchase.
Lifetime Pass cardholders must carry their card and any booking confirmation with them when staying at any recreation facility along with a current form of identification. These must be shown to any DOC staff member onsite at the DOC recreational facility upon request.
Deliberate misuse of the Lifetime Pass Card will render the card null and void for the cardholder, with no replacement card issued.
Who can use the DOC Lifetime Pass Card?
The DOC Lifetime Pass Card can only be used by the authorised cardholder that is the person whose name is printed on the front of the card, who is the same person who has signed the authorised signature strip on the back of the card. Family members or friends cannot use your card to stay for free at DOC’s recreational facilities. Family members, friends or any other person associated with your booking must pay the standard booking fee that applies at the relevant recreation facility.
How do I activate my DOC Lifetime Pass Card?
Upon receiving your Lifetime Pass Card, sign the back of the card to activate it. The pass is not valid unless signed. By signing this card you agree to the conditions of its use, and any future amendments which will be posted from time to time on DOC’s website.
How do I use my Lifetime Pass Card? What’s the process?
Email a photo of your Lifetime Pass Card clearly showing your name and pass number to booking@doc.govt.nz to register as a Lifetime Pass Holder in the booking system.
Registration can take up to 48 hours. Once you have been verified and registered, you will receive an email confirmation from the bookings team and be able to make bookings online with your Lifetime Pass.
If your booking includes family members or friends, standard payment for them will be required at the time of booking. Your Lifetime Pass Card will not give you preferential treatment over any paying customers nor will they have preferential treatment over you.
Non-bookable facilities
For non-bookable huts and campsites register your details including your Lifetime Pass Card number at the site. You will be required to show your Lifetime Pass Card and identification upon request to the DOC staff member onsite. Payment is also required for any family members and friends staying with you.
Retail products
You will need to present your Lifetime Pass Card to the DOC Visitor Centre staff member at the time of purchase to qualify for your discount on retail products. Some retail products, backcountry hut passes and tickets, along with already discounted items will not qualify for this discount.
What happens if I was issued with a DOC Lifetime Pass in 1997?
The DOC Lifetime Pass Card (1997) has been superseded by the new DOC Lifetime Pass Card (2013). Lifetime Pass cardholders who are not issued with a new card will still be able to use their Lifetime Pass Card (1997) subject to the same terms and conditions and relevant discounts applicable to the Lifetime Pass Card (2013). If you were employed by DOC as at 2 September 2013, and have a Lifetime Pass Card (1997), you will be issued with a new DOC Lifetime Pass Card (2013) and you should destroy your old card, and use your new card.
Can I get a replacement card?
The Lifetime Pass Card can be replaced when it has been lost or stolen, or if you have changed your name. Order a replacement card online. Replacement cards will incur a charge of $50 (subject to change). Payment can only be made via credit/debit card. Contact will be made with you at the phone number you provide to obtain payment. Once we have confirmed that you are eligible for a replacement card and your payment has been processed, it will take about 2-4 weeks for your replacement card to be delivered.
Who do I contact for other general DOC Lifetime Pass Card (2013) enquiries?
Email: lifetimepass@doc.govt.nz