Concessions processing review report
Published:
Final report - April 2010
The Concessions Review 2009 was established to consider if the Department's processes for concession applications need to change, to make them more effective and efficient at delivering decisions meeting the needs of applicants and conservation.
This report outlines the key changes the Department will make to ensure a concessions processing is effective and efficient; and the matters the review Working Group considered in undertaking the task outlined above.
Summary
There is considerable scope for improvement throughout the concessions process, but particularly in the timeliness and efficiency of decision making on concessions; the level of transparency and certainty the process offers applicants; and the Department's organisational behaviour regarding concessions work.
The review outcomes reaffirm, however, the importance of concessions as a tool for managing activities on public conservation land and enabling appropriate business opportunities, while delivering conservation outcomes and a return to the public.
The Department will revise the concessions process to ensure it is a single process designed to deal with all applications, with variable paths at key points for simple applications that can be more rapidly processed and for more complex cases requiring public notification. This new process will be ready for implementation by 1 July 2010.
Publication information
Prepared by the Concessions Processing Review Working Group, Department of Conservation
ISBN 978-0-478-14758-2 (PDF)
ISBN 978-0-478-14757-5 (hardcopy)
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