Commercial operators

Commercial groups

Commercial and/or guided groups are not permitted to use Department of Conservation facilities/services unless authorised by the Department of Conservation via a Concession or other agreement.

Concessions are required for, but not restricted to: guiding or accompanying groups (including tramping, walking, fishing, hunting, climbing/ski tours, kayaking/canoeing); transport services; commercial education or instruction activities. Management plans for each national park set out what concession activity is permitted.

Find out about Concessions.

Booking on behalf of others

• Commercial Agents wishing to make multiple bookings for facilities/services on behalf of customers must hold an Agent agreement with or obtain permission from the Department of Conservation. 
• A booking is required for each adult, youth, child and infant intending to use a facility or service and the given name, family name, age, gender and nationality of each party member must be entered at the time of booking.
• Bookings are not transferable from one person/entity to another.
• Names listed on the booking as using facility/ies and/or service/s may not be substituted unless approved via a Department of Conservation office. Substitution of all or the majority of names listed on a booking will not be approved. Those persons named on the booking may be required as proof of identity when collecting tickets or accessing facilities/services booked. Accepted forms of ID are a passport, driver’s licence, credit card or student ID.